Description
Description: This mediation lab equips you to turn recurring conflicts into documented agreements people honor. You will frame the issue using neutral language and a shared facts sheet. You will map incentives and constraints for each team to reveal where misalignment comes from. You will facilitate a short session that separates non‑negotiables from flexible areas. You will establish a common glossary for ambiguous terms that fuel rework. You will select a decision rule for the current issue and a default rule for future ones to reduce escalations. You will design a small pilot that tests the agreement on a limited scope. You will record service‑level expectations for response windows, handoffs, and quality. You will capture meeting notes into a one‑page agreement that both managers share with their teams. You will schedule a follow‑up checkpoint with success signals and early‑warning indicators. You will close by defining how the agreement will be updated and who owns the document.
Format: Mediation guide (PDF), shared facts worksheet, glossary template, agreement one‑pager, and pilot checklist.
Duration: 90 minutes to prepare; 60–90 minutes to run the session; 30 minutes follow‑up.
What You’ll Learn: Neutral framing; incentive mapping; decision rules; SLA design; agreement writing; pilot validation.
Target Audience: Managers dealing with recurring cross‑team friction who want a respectful, documented resolution path.
English